REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition in which you received it, unused, unworn where applicable, with any original tags, accessories, and packaging. You will also need your receipt or proof of purchase.

 

HOW TO START A RETURN

To request a return, contact us at: support@jackoraa.com

Please include your order number and the reason for your return.

Do not send an item back before receiving return instructions from JACKORAA. Returns sent without prior authorization may not be accepted.

If your return is approved, we will provide instructions on how and where to send your item.

 

RETURN SHIPPING

Return shipping costs may be the responsibility of the customer unless the product arrived damaged, defective, or incorrect. If JACKORAA provides a prepaid return shipping label, any applicable deduction or condition will be communicated before the return is completed.

 

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at support@jackoraa.com so we can review the issue.

Please provide:

•  - Your order number
•  - A description of the issue
•  - Clear photographs of the product
•  - Photographs of the packaging, when applicable

If the claim is approved, we will provide an appropriate resolution, which may include a replacement, refund, or other remedy.

 

NON-RETURNABLE ITEMS

For health, hygiene, and safety reasons, certain opened or used personal-care products may not be eligible for return. This may include products that come into direct contact with the skin, scalp, eyes, mouth, or body when the product has been opened, used, or cannot reasonably be resold for hygiene reasons.

Please contact us at support@jackoraa.com if you are unsure whether your item is eligible for return.

Gift cards are non-refundable.

 

SALE ITEMS

Unless otherwise stated at the time of purchase, sale or promotional items are subject to the same return eligibility requirements described in this policy. Items specifically marked Final Sale are not eligible for return unless they arrive damaged, defective, or incorrect.

 

EXCHANGES

If you would like a different item, the simplest process is to return the eligible item you received and place a new order once your return has been approved.

 

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If merchandise is shipped into the European Union and applicable law provides you with a right of withdrawal, you may have the right to cancel or return your order within 14 days without providing a reason. Returned items must meet any applicable legal and product-condition requirements. Nothing in this policy limits any mandatory consumer rights available under applicable law.

 

REFUNDS

We will notify you after we receive and inspect your return and let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for JACKORAA to process an approved refund. Your bank or credit card company may require additional time to post the refund to your account. If more than 15 business days have passed since we approved your refund and you have not received it, contact us at: support@jackoraa.com

 

CONTACT US

For questions about returns or refunds: 

 

JACKORAA
Email: support@jackoraa.com
Phone: +1 (813) 940-0020