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Have a question about a product, your order, shipping or returns? Send us a message and our customer-support team will be happy to assist you.
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Mon – Fri, 8:00 – 8:30 PM
Messages received at the weekend are answered the next business day.
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Many questions about delivery, cleaning and returns are already answered in our help section.
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Frequently Asked Questions
Find answers to common questions about our products, orders and services.
Yes. Most products are designed for easy home use. Instructions are provided on the product page and inside the packaging.
Choose a product based on the area you want to massage and the type of routine you prefer. Each product page explains its recommended use.
Cleaning instructions depend on the material. Wooden tools should usually be wiped clean, while washable fabric products should follow their care labels.
Delivery times depend on your location and selected shipping method. Estimated delivery information appears during checkout.
Unused products may be returned within the period stated in the return policy. Hygiene-related restrictions may apply to opened personal-care products.
Once your order has shipped, you'll receive an email with your tracking number.